Part of SilverTech’s “2020: The Future of Marketing” webinar series, this session will help your organization prepare for a very near future in which chatbots handle almost all of our customer service interactions. Learn why you should be taking steps today to incorporate a chatbot strategy into your marketing plan.
Increasingly, whether it’s on Facebook Messenger, Slack, or even in our text messaging apps, we are interacting with chatbots. Bots are performing a variety tasks for us, from weather updates to traffic alerts, and even holding full conversations; the possibilities are endless. Facebook, and many other tech giants, are betting big money that within a year or two, bots will be responsible for many of our customer service interactions and will change how we buy online. Are your ready for the advent of chatbot powered conversational commerce?
Chief Digital Officer, SilverTech
For more than 15 years, Jeff has helped businesses connect with their consumers by seeking out trends to attract, engage, and retain customers, ultimately driving profitable customer relationships. His areas of expertise include e-commerce, utilities, financial institutions, and the healthcare space, with a focus on strategy, customer communications, systems and workflows, and enterprise system strategy.
Principal Strategist, SilverTech
Sam was recently named a recipient of one of NH’s highest honors for young professionals, The Union Leader’s 40-Under-Forty. She is an in-demand speaker at digital marketing conferences having most recently been featured at Digital Summit Philadelphia.
Can't make the live broadcast? Register anyway and we'll follow up with a link to the on-demand presentation.